FAQHome > Support > FAQ
Frequently Asked Questions

1. What is GPS?

GPS stands for Global Positioning System and was initially designed for the American military. It is a radio navigation system based on satellite communication. There are 24 satellites circling the earth. A GPS device receives signals from at least 3 satellites to determine its exact position on earth. Since its commercial release, an endless amount of users can use GPS for free.

2. What is GPRS?

GPRS (General Packet Radio Service) is a wireless data transfer technology over GSM networks (mobile phone network in Europe and many other regions). It transfers data in packets and allows devices to be continuously connected to the Internet.

GPRS (General Packet Radio Service) is a wireless data transfer technology over GSM networks (mobile phone network in Europe and many other regions). It transfers data in packets and allows devices to be continuously connected to the Internet.

3. What is the Vehicle Tracking System?

i-trac has Vehicle Tracking System 900D, the Vehicle Tracking System is the so called Fleet Management System, it's designed for clients to manage a fleet real-time by GPRS on computer.

The whole system includes GPS Car Tracker, 900D GPRS Tracking Software, Google Map or other web version map.

4.Which payment methods does i-trac accept?

i-trac accepts payment by bank transfer, Western Union/Money Gram and Pay Pal.

5. What do I do when the device does not work?

First, contact our Support and describe the problem. We can usually identify and solve the reason behind the problem. If the device will still not work however, simply send it back and we will repair it or provide you with a new one. There is a 14 months warranty on the onboard equipment.

6.
Can these GPS tracking devices be implanted in humans or pets?
Not today, not tomorrow and not for many years to come. Why? There are two main reasons. The first reason: both the GPS receiver and the cell phone modem need a minimum antenna surface, which is dictated by physical laws. Second, and more important, both devices do consume a great amount of power. This means that they need bulky and heavy rechargeable batteries. Smaller than a small cell phone or a pacemaker they can not be built. And where do you want the electrical connector for recharging the batteries during the night?

7. Using a GPS Tracking Device on a Car
We have VT600X/VT100 GPS tracker with external antenna, and GTLT3 GPS tracker with built in antenna.  GTLT3 GPS tracking devices do not require the use of an external antenna to hang outside of the vehicle in order to get the GPS signal.  GPS devices require the use of a safe location on the vehicle.The main thing here is that you have some ability for the GPS tracking device to have a view of the sky. It does not need to be direct view of the sky it just needs to be some type of access to this guy.

Please install GPS device in place without any sort of bugs or scrapes from other road materials. Normally looking towards the wheel well is a bad idea because a lot of dirt and rocks and other things tend to come up into the wheel well and can knock the GPS device loose. Next you need to look at placing the GPS device at the rear fender of the car or on the front fender as well. Every model of car is different, so experiment first before you have your critical time frame of being able to track the vehicle. Now what I mean by this is test out the location of the GPS device all in the car before you really need to have it working. Now let's talk about how to test the GPS device.

In order to test a GPS device, what I mean by this is first let's place the GPS device by the rear fender. You need to your computer logins here account and test out how well the signal is received and how accurately you're able to place the target vehicle. Now once you've done this, let's go ahead and move the GPS device from the rear bumper and place it on the front bumper of the target vehicle. Again, you want to be able to test out how strong a signal is and how accurately the location is represented on your map. Now if you're having poor signal quality at either one of these locations then what we want to do is look towards the middle of a vehicle underneath the car.

Again depending upon the make of the car you could be looking towards something in the rear windshield of the car, on the roof of the car, on top of the front bumper, or some other location you can think of on the car. Again testing out the GPS unit be for you need to have that critical window with the target vehicle is East Central to the successful use of this GPS tracking device.